Refund and Returns Policy

Effective Date: December 30, 2024

At Dimpless Hair, we value your satisfaction with our hair care products. If you are not entirely happy with your purchase, we are here to help. This Refund and Returns Policy outlines your rights and the procedures for returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns under the following conditions:

1.1 Timeframe

  • You must request a return within 30 days of receiving the product.

1.2 Condition of Products

  • Products must be unused, unopened, and in their original packaging.

  • Items that have been opened or used are not eligible for returns, except in cases of defect or damage (see Section 3).

1.3 Proof of Purchase

  • A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards

  • Sale items (marked as final sale)

  • Personalized or custom-made products

3. Returns for Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. To expedite the process:

  • Email us at info@dimplesshair.com with your order number, a description of the issue, and photos of the damage or defect.

  • We will review your claim and provide instructions for returning the product or receiving a replacement.

4. Refund Process

4.1 Approval of Refunds

  • Once we receive your returned product, we will inspect it to determine eligibility. We will notify you of the approval or rejection of your refund.

4.2 Refund Methods

  • Approved refunds will be processed to your original payment method within 7-10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

5. Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you wish to exchange a product:

  • Contact us at info@dimplesshair.com with details of the issue and your order number.

  • Once approved, return the original item to us, and we will ship the replacement at no additional cost.

6. Return Shipping

6.1 Customer Responsibility

  • For non-defective returns, you are responsible for paying return shipping costs.

6.2 Prepaid Labels

  • For defective or damaged items, we will provide a prepaid shipping label.

6.3 Shipping Address

  • Returns should be sent to:

    Dimpless Hair Returns
    118 W 132nd St
    New York, NY 10027

7. Exceptions

We reserve the right to deny returns or refunds if the product does not meet the conditions outlined in this policy.

8. Contact Us

If you have questions about this Refund and Returns Policy, please contact us:

We appreciate your understanding and look forward to serving you better!