Shipping Policy

Effective Date: December 30, 2024

Thank you for shopping at DimplessHair! We are committed to delivering your hair care products safely and quickly. Please review our Shipping Policy for detailed information on shipping methods, fees, and other important details.

Shipping Locations

We currently ship to all U.S. addresses and select international destinations. If you’re located outside the United States, please contact us at info@dimplesshair.com to inquire about international shipping options.

Shipping Methods & Delivery Times

We offer several shipping methods to accommodate your needs:

  • Standard Shipping (U.S.): 3-7 business days
  • Expedited Shipping (U.S.): 2-3 business days
  • Express Shipping (U.S.): 1-2 business days
  • International Shipping: Estimated delivery time varies depending on the destination (typically 7-14 business days)

Please note that delivery times may vary due to factors such as weather, holidays, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated based on the shipping method and destination. Here’s a breakdown of our standard shipping rates:

  • Standard Shipping: $5.99 (Free for orders over $50)
  • Expedited Shipping: $12.99
  • Express Shipping: $19.99
  • International Shipping: Shipping costs vary depending on the destination country and package weight. The exact fee will be shown during checkout.

Order Processing

All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Once your order is confirmed, you will receive an order confirmation email. After your order ships, you will receive a shipping confirmation emailcontaining tracking information.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor your package’s progress through the carrier’s website. If you encounter any issues or have questions about your order, please don’t hesitate to contact us.

Address Accuracy

Please make sure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to update your shipping information, please contact us immediately at info@dimplesshair.com or (212) 368-0176.

Lost or Damaged Packages

In the rare case that your order is lost or damaged during shipping, please contact our customer service team immediately at info@dimplesshair.com or (212) 368-0176. We will work to resolve the issue and ensure you receive your products as quickly as possible.

Customs Duties & Taxes (International Orders)

For international orders, customs duties, taxes, and import fees may be charged by your destination country. These fees are the responsibility of the customer and are not included in the shipping charges. Please check with your local customs office for more information on potential fees.

Shipping Restrictions

We currently do not ship to P.O. Boxes, military addresses (APO, FPO, DPO), or certain remote areas. We also reserve the right to exclude certain international locations from our shipping services.

Contact Us

If you have any questions about shipping, need assistance with tracking, or have any other inquiries, please reach out to us: